Emails land in spam
Customers miss offers, confirmations and reminders.
Your emails.Closer to customers.
We help your company’s emails reach customers and stay out of spam. We find what is getting in the way and fix the settings — for newsletters, invoices, order confirmations and other important emails.
THE EMAIL JOURNEY
- Your company email
- Sender check
- Customer’s email service
- Inbox
From your company to your customer
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WHY IT MATTERS TO YOUR BUSINESS
Sent does not always mean received.
A customer is waiting for an invoice, order confirmation or login link. Without the email, they cannot pay, check their order or sign in. We help these messages and your newsletters reach customers.
Emails do not arrive
Customers report delays, and you receive error messages.
You change how you send
You switch email services or plan to send more emails.
The emails we help with
- Business emails
- Automated emails
- Email campaigns
- Notifications
- Emails to potential customers
- High-volume sending
WHAT OSNOVA DOES
Get your email setup in order.
We look at deliverability, sender and domain reputation, reasons for spam placement and the full email setup. We explain what blocked your emails and what we changed without burying you in technical detail.
Find the cause
Check emails, errors and rejections to learn why messages land in spam, arrive late or are not accepted.
Check the domain and sender
Review the condition of your domain and sender reputation. Fix the settings that show email services the message really comes from your company.
Set up the infrastructure
Connect the domain, email service, website, CRM and automated messages so each type of email sends predictably.
Make sending reliable
Review addresses, frequency and volume, run tests and monitor errors — especially before you increase the number of emails.
HOW WE WORK
Understand. Fix. Check.
01
Show us the problem
Tell us how you send emails, what is not working and show us an example.
02
We fix the settings
Explain what needs doing, agree on the work and make the changes.
03
Check together
Review what changed and give your team clear instructions.
WHAT YOU RECEIVE
Know what happens to your emails.
- An explanation of why emails were not arriving.
- Fixed settings and the results of our checks.
- Instructions on sending emails and handling problems.
Nobody can promise that every email will reach the inbox: your customer’s email service also decides what counts as spam. We fix what we can control and show you the test results.
EMAIL / START
Find where your emails get lost.
Tell us which emails are not arriving and show us an example. We will suggest where to start.
Discuss email delivery